Terms & conditions
The terms
we work under.
Short, readable, and the same terms we’d want if we were on your side of the quote.
Quotes
Quotes are valid for 30 days and are based on the site conditions described to us or observed at the site walk. If conditions differ once work starts — rock, buried services, fill, restricted access — we stop, tell you what it means, and re-quote the affected part before continuing. We don’t issue surprise variations.
Stock and substitution
Nursery availability moves, and living stock is not a warehouse item. If a variety or grade can’t be supplied we’ll propose a substitute in writing for your approval, and we won’t send one without it. Where we source a variety specifically at your request, that order is confirmed with you before we commit to it and cannot be cancelled once the grower has released the stock.
Site access and services
For deliveries and installations you’re responsible for providing clear access and for identifying underground services, reticulation and private drainage before we dig. We’ll request Dial Before You Dig plans where relevant, but we can’t be liable for damage to unmarked or incorrectly marked services, including private irrigation lines.
Biosecurity
We are not open for in-person visits. Keeping stock isolated protects both our nursery and your garden from pests and disease, and we will not make exceptions to it. All stock is delivered.
Payment
Supply-only orders are paid in full before dispatch. Installation work is invoiced on completion with 14-day terms. Maintenance programs are invoiced monthly in arrears against the visit record.
Establishment warranty
Trees supplied and installed by us, and maintained under one of our programs, carry a 12-month replacement warranty. Losses are assessed at each visit and replaced at the agreed rate. Without a maintenance program in place we can’t warrant survival, because watering is the variable that decides it and it isn’t in our control.
What the warranty doesn’t cover
- Drought, fire, flood, storm and other events outside anyone’s control
- Vandalism, vehicle strike, stock or wildlife damage
- Damage from third-party works — trenching, spraying, mowing, compaction
- Trees watered outside the schedule we supplied
- Stock left unplanted in its pot for an extended period after delivery
Cancellation
Cancel a booked installation more than 7 days out and there’s no charge. Inside 7 days we’ll invoice any stock already allocated and costs actually incurred. Weather delays are rescheduled at no cost to either side. Gift cards are valid for 3 years from issue and are not redeemable for cash.
Insurance
We carry public liability and workers compensation cover. Certificates of currency are available on request and are supplied as standard with commercial and government contracts.
These terms sit alongside your rights under Australian Consumer Law, which aren’t excluded or limited by anything above. Questions about any of it — call 08 9561 1334.
Not sure what will work?
Tell us the spot. We’ll tell you the tree.
Send a photo, your suburb and roughly how much room there is. You will get a shortlist that suits the soil and the sun, with delivered prices. Replies within two business days.