What happens
after you send
your list.

Placing an order

Add stock to your order list as you browse, then send it through with the enquiry form. Nothing is charged and nothing is reserved at that point. We check availability, confirm grades and quote freight to your suburb, then send it back — usually the same day, always within two business days. You pay by bank transfer or card once you have approved it.

Why we don’t do pick-ups

Not open for in-person visits due to biosecurity requirements. Isolating stock is how a nursery avoids moving pests and disease between properties, and it is the single most effective thing we can do to protect both our trees and your garden. It means every order is delivered — and it means the tree you receive has not been handled by a hundred people first. If you would like to see the actual tree before it is dispatched, ask and we will send photos.

Delivery

• Door to door across the Perth metropolitan area
• Freight quoted per order based on suburb, volume and access
• Delivery window confirmed with you before anything is loaded
• Someone needs to be home to take delivery of anything 45L and over
• Outside the metro? Ask — we will price it honestly rather than refuse outright
• We do not ship outside Western Australia; state biosecurity rules make it impractical for live stock

Handling on arrival

Trees travel better than people expect, but they arrive thirsty. Water the root ball the day it lands, keep it out of full afternoon sun until it is planted, and get it in the ground within a week. If it has to wait longer than that, tell us and we will talk you through holding it properly.

Quality guarantee

Stock leaves here healthy, correctly labelled and at the grade quoted, assessed against AS 2303:2018. If something arrives damaged or is not what you ordered, tell us within 48 hours with a photo and we will replace it or refund it — your choice, no argument.

Returns

Living stock cannot be resold once it has left our care and been into someone else's garden, so we cannot take trees back for a change of mind. Unopened accessories — stakes, ties, guards, fertiliser, wetting agent — can come back within 14 days in resaleable condition for a refund less freight.

What we can’t warrant

Once a tree is in your ground, its survival depends on where it went, how it was planted and how it was watered. We can’t warrant stock we didn’t plant. What we can do is tell you honestly whether a species suits your spot before you buy it, and hand you the planting and watering guide so nothing is left to guesswork. Trees supplied and installed by us carry a 12-month establishment warranty where a maintenance program is in place.